Refund Policy — Complair

1. The short version

If you've paid for Complair within the last 30 days, you can cancel and request a full refund of that charge from your billing page. Your subscription ends immediately, your workspace drops back to the free Starter tier, and Stripe refunds the money to your original payment method within 5–10 business days.

This applies to monthly and annual subscriptions on every paid plan. It is on top of, not in place of, any statutory rights you have under EU consumer law.

2. Who qualifies

You qualify for a refund if all of the following are true:

Your workspace is on a paid plan (Growth, Portfolio, or any CRA add-on).
The most recent successful charge for that subscription settled within the past 30 calendar days.
That charge has not already been refunded — in part or in full — through this flow, the Stripe Dashboard, or a chargeback dispute.

The 30-day window is measured from the date Stripe marked the charge as paid, not from the date you signed up. For annual plans, the window resets on each annual renewal — meaning you have 30 days after your renewal date to change your mind, even if you've been a customer for years.

3. How to request a refund

Refunds are self-serve and triggered only by the workspace owner. Members and admins cannot cancel a subscription with a refund — they can ask the owner to do it.

Sign in as the workspace owner.
Open Settings → Billing & plans.
Click Cancel & refund on the current plan card. The button only appears when your charge is within the 30-day window.
Confirm the amount and date shown in the prompt.

That's it. We don't ask you why, and we don't try to talk you out of it.

4. What happens after you click

The instant you confirm:

Stripe refunds the last charge in full back to the payment method you used. Most cards show the refund in 5–10 business days.
Your subscription is cancelled immediately. Paid features lock at once — there is no end-of-period grace.
Your workspace drops to the free Starter tier. All your data — AI systems, checklist items, documents, vendor assessments — stays exactly where it is. Nothing is deleted. You can keep using Complair on Starter or resubscribe at any time.
Stripe sends you a refund email receipt. An entry is written to your workspace audit log for your own records.

5. What's not covered

To keep this guarantee simple and abuse-resistant, a few situations fall outside the in-app refund flow:

Charges older than 30 days. Anything billed more than 30 days ago is not refundable through this flow. EU consumer law's 14-day statutory right of withdrawal still applies where relevant.
Already-refunded charges. If the charge has been refunded in whole or in part — including via chargeback or Stripe Dashboard — it cannot be refunded again.
Repeated abuse. If we see the same person repeatedly subscribing and refunding to extend free access, we reserve the right to decline future refunds and close the account.
Partial-period refunds. The guarantee refunds the most recent charge in full. We don't pro-rate days; the window itself is the limit.

6. Edge cases & support

If the in-app button doesn't appear when you think it should, or you need a refund for a situation this page doesn't cover (e.g. a duplicate charge, a fraud claim, or a billing error we caused), email support@complair.eu and we will sort it out manually within one business day.